Legal
Who we are, and the terms we work on.
Plain language, like everything else we do. Last updated October 2026.
Client agreement
Download our client agreement (PDF)
Every build and care plan is supplied on these terms, together with your written quote. Please read them before you accept a quote. Questions are welcome at ops@keystonehq.co.za.
Who we are
Keystone HQ (Pty) Ltd, a private company registered in South Africa with the Companies and Intellectual Property Commission (CIPC). Registration number 2026/816541/07. We trade as Keystone.
Directors: Eduan Rohan Prince (Founder and Managing Director) and Alfred Gerhardus Prince.
Registered office and address for legal documents: 30A Morris Shell Drive, Cape Town, Western Cape, 7441.
ops@keystonehq.co.za · +27 71 677 2631 · keystonehq.co.za
We are not a member of any self-regulatory body and do not subscribe to an industry code of conduct.
What we offer
Business automation, AI assistants and workflow systems for small and growing businesses, with optional monthly care plans and free 30-minute audits. Packages and "from" prices are on our pricing page.
Every build is quoted in writing before we start, with its scope, fixed price, timeline and any running costs. The price in your accepted quote is the price you pay.
Prices and VAT
All prices are in South African rand. Keystone HQ (Pty) Ltd is not currently registered for VAT, so no VAT is charged. If we register, we'll tell you in writing before VAT is added to any invoice.
Running costs of third-party tools, such as subscriptions, WhatsApp message fees and AI usage, are not included in build prices. They are paid to the provider or billed to you at cost, and our quote estimates them.
Payment
Builds: 50% before work starts and 50% on go-live. Care plans: billed monthly in advance. Invoices are payable within 7 days.
You can pay by EFT or by card. Card payments are processed by Yoco; we never see or store your full card details.
Delivery
We deliver the work described in your quote by the timeline set out in it, which depends on you giving us the access and information we need. We test with you before anything goes live, and fix defects at no cost for the period that applies to your package (14 to 60 days).
Cancellations and refunds
You may cancel a build at any time in writing. You pay for work completed up to that date, the deposit is set off against it, and any unused part of the deposit is refunded. You keep what has been completed and paid for.
Care plans run month to month and can be cancelled by either party with 30 days' written notice. Unused hours don't roll over.
If you are a consumer contracting with us electronically, section 44 of the ECT Act may give you the right to cancel within 7 days without reason. That right does not apply to services that began with your consent before the 7 days ended.
Complaints and disputes
Tell us first at ops@keystonehq.co.za. We'll reply within 2 working days and work with you to put it right.
If we can't agree, either party may refer the dispute to mediation in Cape Town, as set out in clause 17 of our client agreement. This does not affect any right you have to approach a court or, where it applies, the National Consumer Commission.
Your information
How we handle personal information collected on this website is set out in our Privacy & POPIA notice. Our PAIA & POPIA manual explains the records we keep and how to request access to them. When we build automations for you, we process your customers' information only on your instructions, as your operator under POPIA.